FAQ's
Frequently Asked Questions
Commissioning a pet portrait is often a new experience for most people, so it’s understandable you’d have a lot of questions. This page should provide answers to most frequently asked questions. If not, please feel free to contact me here.
What do you do?
I specialize in new, exclusive soft style pet portraits for people - like you - who want something more in their pet portraits. Soft, simple and subtle, my portraits are about creating deep emotional connections more than producing detailed visual depictions.
What do you offer?
I offer four original, themed portrait packages in my exclusive signature style: 1) classic, 2) memorial, 3) milestone, 4) valor portraits to celebrate iconic moments in your pet’s life. Custom portraits to meet specific individual needs are also available.
How does it work?
Working from your photographs and accounts of the moments, memories and emotions you share with me, I hand-craft the story of your life and love in a distinctive pastel portrait that leaves lasting impressions.
What photos do you need?
Three to four close-up photos of your pet’s head and shoulders are best to capture the true appearance and colors of your pet.
What about sizes and prices?
Signature portraits are produced for a standard 11” x 14” frame size with prices ranging from $100 to $300. Custom portraits are produced in standard frame sizes from 8”x10” to 24” x 30” with prices starting at $300.
What’s Included in Each Package
Your custom portrait package includes an original hand-illustrated pastel portrait professionally mounted in a premium double mat then sealed in a protective sleeve, certificate of authenticity, care and framing instructions, satisfaction guarantee and thank you card all packaged in an eco-friendly black leatherette presentation box finished with a gray ribbon. Packaging, shipping, insurance and tracking are free on all domestic orders.
How long does it take?
Usually, two weeks from the time I receive your photos and deposit, depending on the studio schedule.
How do I order?
The easiest way to commission your pet portrait is online here.
Do you require a deposit?
Yes, a non-refundable $50 deposit is required with each portrait; the balance is due upon approval of the work(s) just prior to shipping.
What payment methods do you accept?
Payments can be made by Visa, Master Card, Discover, American Express through PayPal, through Venmo, and by cash, check, or money order.
Can I cancel a work I’ve ordered?
Yes, you may cancel at any time prior to final approval, however the $50 non-refundable deposit will be retained but any other payments made and cleared with be returned (See Terms of Service).
Do you offer a guarantee?
Yes, I offer a 100% Money Back Guarantee. If you are not completely satisfied with your final product upon receiving it, you may request a full refund of your purchase price within 7 days of receiving your package (See Terms of Service).